Have you fallen into the Datahub Trap?
Finland's centralised data exchange system for the electricity market, Fingrid Datahub, operates automatically in the background. When you take out a new electricity contract or move, the billing address and a valid e-invoicing order may change in your other contracts as well.
As a result, the original invoices of the electricity and transmission companies may be directed to empty dwellings, dwellings under renovation or old addresses, where no one reads them. When the invoice fails to arrive, the debt collection used by the energy companies sends payment reminders and debt collection letters with fees.
This site has been established as consumer activism against the electricity sector's address mix-ups and the unfounded debt collection fees that follow from them. In accordance with the Consumer Protection Act and good debt collection practice, you are not obliged to pay reminder and debt collection fees if the delay in payment is due to an error by the party issuing the invoice or its system.