Quick assistance: message to Ropo Suomi Oy
Copy the text below and send it in the message field of the MyRopo service or on the complaint form. The aim is to halt voluntary debt collection for the duration of the dispute.
Hello, I dispute the reminder and debt collection fees relating to this claim. The principal of the claim has been paid. The delay in payment is not due to any failure on the part of the person liable for payment, but to the fact that the original invoice did not reach me because the billing address had changed incorrectly. I paid the principal immediately upon becoming aware of the claim. Under Section 10 a of the Act on the Collection of Debts (perintälaki 513/1999), fees for a payment reminder may be charged only if the claim has been delivered to the debtor in the manner required by law. As this has not happened and the fees have been disputed, I request, in accordance with Section 4 (good debt collection practice), that the voluntary collection measures for the disputed fees be suspended until the matter has been clarified with the principal. Please confirm the suspension of processing in writing. Kind regards, [Your name] [Reference or claim number, if known]