Report to the Energy Authority
Use this if the electricity supply has been placed under threat of disconnection due to a disputed claim or one based on a billing error. Copy the text and send it to the Energy Authority's registry. Attach the disconnection warning and the payment receipts.
Subject: Report on a threat of disconnection of electricity supply in a disputed situation based on a billing error Reporting party: [name, contact details] Subject: [electricity company] / Ropo Suomi Oy I ask the Energy Authority to assess the lawfulness of the threat of disconnection of the electricity supply in terms of Section 103 of the Electricity Market Act (sähkömarkkinalaki 588/2013). The consumption site has been placed under threat of disconnection due to a claim whose principal has been paid and whose fees have been disputed. The delay in payment was due to the fact that the invoice did not reach me because the billing address had changed incorrectly. I ask you to assess whether the electricity supply may be disconnected in a situation where the claim is disputed and the delay is due to an error in the delivery of the invoice. Attachments: disconnection warning, complaints and the responses to them, payment receipts. Kind regards, [Your name] [Contact details]